Basis of Rates

All prices are based on two persons sharing a room. All prices and fares are quoted in U.S. Dollars/ Euros. The rates are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.

Eligibility

Anyone under 18 must be accompanied by a parent or guardian for the entire journey.

Cancellations and Refunds

Insider’s Slovenia reserves the right to cancel a reservation if full payment has not been received by 60 days prior to departure. For reservations made within 60 days of the departure date, full payment is required when the reservation is accepted.

All cancellation notices must be received in writing and will become effective as of receiving an e-mail or fax message.

 

 

 

If you cancel 60 days or more prior to departure, a refund less an administrative fee of 50% of your deposit will be made.

Per person charges for cancellations that occur less than 60 days prior to departure are as follows: 59-40 days prior to departure: 100% of your deposit amount; 39-30 days prior to departure: 50% of the tour cost; 29 days or fewer days prior to departure: 100% of the tour cost. This policy also applies to pre- and post-trip extensions. Any airline tickets issued are subject to the carrier’s refund policy.

Leaving a tour in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a tour. Insider`s Slovenia reserves the right to cancel any trip because of inadequate enrollment that makes the trip economically unfeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Insider`s Slovenia cancels a tour prior to departure, you will receive a full refund of monies paid to Insider`s Slovenia, except in the event the cancellation is due to a major global event that has resulted in the cancellation of multiple trips, in which case you will receive a refund and/or credit equivalent to monies paid to Insider`s Slovenia. If we cancel the trip in progress, you will receive a prorated refund based on the number of days not completed on the tour. We will not be responsible for any refund for nonrefundable airline tickets or for any airline tickets purchased by the passenger directly from an airline or travel agent.

Trip cancellation insurance is strongly recommended. Clients are advised to obtain their own insurances while traveling.

 

Reservations and Payments

To reserve space on Theme and Exclusive tours, a $800/535€ per person deposit is required at time of reservation and $500/335€ per person on Short breaks/Getaways tours. Final payment is due no later than 60 days (30 days for Short breaks/Getaways) prior to departure.

Included in Tour Cost

Single/Shared Accommodations

A limited number of single rooms are available at extra cost on a first-come, first-served basis. We will assist persons requesting a roommate. Participants will be notified if a suitable roommate is not available, in which case the single rate will be charged.

Itinerary Changes

Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent.

Health requirements

You must be in good physical and mental health. Any physical condition, diet or treatment requiring special attention must be reported in writing when the reservation is made. 

Purchase of travel insurance is strongly recommended with respect to trip cancellation, personal baggage, personal accident, injury or illness. Clients are advised to obtain their own insurances while traveling.

Baggage regulations

Luggage allowance may be limited by different airline carriers. Additional weight must be paid. Average weight is usually around 20 kg.

Customs regulations

Passenger is obligated to respect the custom regulations of The Republic of Slovenia.

Property damage

In case of the loss of your private documents and travel documents clients are obligated to cover the needed expenses to be able to proceed the tour. We offer advises and will help to solve the problems. We are not responsible for any other losses or damages. 

Photography

We reserve the right to take photographs or videos during the operation of any tour and to use the resulting photography for promotional purposes. By booking a reservation with Insider`s Slovenia, participants agree to allow their images to be used in such photography.

Complaints

The client must inform the agency immediately in case of any inconveniences or complaints.

For all the complaints our clients can apply to the travel agency with written notice by e-mail or fax.

Solving the disputes

Court of Justice Ljubljana has jurisdiction over insolvability of the conflicts between Insider`s Slovenia and the client.

Other

Additional Terms and Conditions may apply to some tours and will be provided with pre-trip mailings.

By registering for one of Insider`s Slovenia tours the participant agrees to the Responsibility statement and the Terms and Conditions herein.